Welcome to Platform Equinix®

• Global Customer Support:
  Contact our team at the Global Service Desk for customer service issues and to place an order.
• Customer Success Manager (CSM):
  Contact your assigned CSM for onboarding activities, account management and issue escalation management.
• Tour an IBX® data centre:
  Contact Global Customer Support to find a virtual tour or arrange an in-person tour of an IBX facility.
• Keep up with Equinix news:
  Read the latest press releases, insightful blog posts by Equinix thought leaders and analysts and industry reporting about our data centre openings and digital innovations.

Self service ordering and operations management

• IBX services: Smart Hands®, inbound/outbound packages and trouble tickets:
  Learn about services to help you manage your data centre onboarding.
• Equinix Customer Portal: Log in to place cross connect orders, open work tickets, get reports and manage interconnections.
• Equinix Fabric™ Portal: Connect digital infrastructure and services on demand at software speed via secure, software-defined interconnection. Directly connect to partners and service providers.
• Equinix Internet Exchange®: Get access to the most peers, markets and traffic. Equinix Internet Exchange enables networks, content providers and enterprises to exchange internet traffic through the largest global peering solution across 35+ markets.

IBX data centres

Locations and Benefits

Equinix Products & Policies

Integration into Platform Equinix

• Global Locations:
  Learn the strategic value of Equinix metro locations and corresponding IBX data centres around the world.
• IBX Quick Reference Guide:
  Review all IBX data centres across key attributes.
• Technical Specifications:
  Get specifications on the location, facility, services and certifications of each IBX data centre.
• Data center certifications:
  Find IBX certifications, standards and compliance by type or location.
• Global IBX On-Site Tools:
  Review the Equinix guidelines for IBX on-site tools use, internet access and the use of IBX facilities.
• Global IBX Emergency Procedures:
  Review the Equinix procedures for IBX building evacuation in case of an emergency.

• Equinix glossary: Find definitions for industry terms and abbreviations used on Equinix portal products.
• Equinix Marketplace: Log in to find, connect and market to a growing business ecosystem of 9,500+ members across Platform Equinix.
• Equinix Partner Central: Get the latest partner information and access sales and marketing resources.
• Global pricing and billing guidelines: understand current Equinix pricing and billing policy, as well as invoicing procedures.
• Global IBX policies: Read terms and conditions for customers using Equinix IBX data centres.
• Equinix product policies and SLAs: Find Equinix policies and service-level agreements (SLAs) for products and services.
• All products and services: Find Equinix products and services to interconnect with anyone in the world and integrate services you need to run your business.