An organisation built on a flexible business architecture that utilises APIs to adapt digital infrastructure, integrate ecosystems and deploy processes and services as modular building blocks.

Organisations that are integrating digital capabilities into their business processes by tapping into the capabilities, skillsets, data and offerings of ecosystem participants through a digital marketplace.

Where organisations establish the foundation for their digital presence. Digital leaders deploy digital hubs and interconnect their digital core to streamline connectivity, optimise cloud access and reduce costs in locations with the largest volume of digital interactions.

Using digital technologies to create market opportunities, support sustainable growth, maximise competitive advantages and provide new value to customers.

The economy characterised by businesses using technology to create new value and exchange electronically with a vast ecosystem of enterprises, partners and providers.

Digital-first is a business innovation mindset that means companies evaluate transformation and growth opportunities in the form of digital business models for scale and flexibility, before considering any other traditional (or non-digital) models. This enables companies to grow digital revenue streams and deliver new as a Service business models.

Forward-thinking organisations that are investing in transforming their infrastructure to achieve direct business outcomes. They are digitising the business to not only solve their infrastructure challenges but also to improve business margins while still accelerating growth and innovation.

Online platforms where sellers and buyers can connect, collaborate and exchange data, as well as offer or consume products and services.

Concentrations of enterprises, suppliers, partners, providers and other industry businesses that collaborate and exchange data electronically. Digital leaders participate in digital ecosystems to consume, produce and deliver digital services, driving innovation, revenue and value.

Where an organisation’s digital presence meets the physical world by providing proximity to customers, employees, endpoints and places of business. Leaders are distributing infrastructure across the digital edge for better efficiency, enhanced customer insights and seamless and secure experiences.

An organisation characterised by its scale, diverse operations and structured hierarchy, and driven by specific objectives – which may encompass profitability, growth, market dominance or the delivery of specialised products or services. In the GXI, enterprise segments are defined as: Banking & Insurance, Business & Professional Services, Consumer Services, Energy & Utility, Healthcare & Life Sciences, Industrial Services, Manufacturing, Public Sector, Securities & Trading and Wholesale & Retail Trade.

Organisations that are still tied to a legacy infrastructure and do not have a digital-first strategy in place. While they may be adopting new technologies, they are slow to turn them into business value and are not leveraging ecosystems for support.

Organisations that have followed and applied the proven practices of digital leaders for competitive advantage. They are letting go of legacy infrastructure to embrace collaborative data exchange to grow and thrive. These fast followers have discovered that to maximise their opportunity, they must quickly move away from their static business models.

Organisations that are delivering digital services to other businesses through an ecosystem marketplace.

Providers of digital services that include networks, cloud providers, SaaS providers and other aaS providers like OTTs (technology companies that deliver streamed content over the internet) or CDMs (content and digital media providers

A business that delivers services to customers – including network, application, infrastructure, unified communications and security – on their premises, in their data centres or in a third-party data centre. In the GXI, service provider segments are defined as: Cloud & IT Services, Content & Digital Media, Hyperscale Providers and Network.

The direct and private traffic exchange between two or more parties, inside a carrier-neutral colocation data centre.

A measure, calculated in bits/sec, of the capacity provisioned to privately and directly exchange traffic between two or more parties, inside carrier-neutral colocation data centres.